e-commerce operations specialist

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e-commerce operations specialist

Join us on our journey and help us on our mission to get people moving more freely through life!

FULL-TIME · AMSTERDAM, THE NETHERLANDS

your challenge:

  • You will forecast product volumes for bugaboo.com for the assigned region and take global ownership of forecasting processes and systems.
  • You will optimize logistics e-commerce experiences in the assigned region, working closely together with the Operations team, including replenishment, shipping solutions offered, lead-times, returns process, and 2nd line support for operational issues.
  • You will have Business ownership of the global e-commerce order management solution – ie understand the processes, tools and be the driving force for improvements.
  • You will have Business ownership of payment and fraud management execution for the assigned region while taking global business ownership of processes and system solutions.
  • You will handle promotion set-ups in the bugaboo.com back-office and take global ownership of the promotions processes and systems solutions.
  • You will be the E-commerce liaison with the Customer Service team to optimize consumer experiences – actively engage with the Service team to capture consumer feedback (incl 2nd line support) and share input on bugaboo.com changes.
  • You have Business ownership for tax/vat and legal matters for the assigned region (like terms and conditions, data privacy regulations) on bugaboo.com, in close co-operation with the finance and legal departments.
  • You will provide operations budgets, forecasts and reporting.

about you:

  • You have at least 3 years of working experience;
  • You have knowledge of e-commerce logistics operations and best practices;
  • You have knowledge of order management, ERP systems and best practices (as a business user);
  • You have knowledge of payment and fraud management systems and best practices (as a business user);
  • You have ICT affinity – understanding of digital landscapes, systems integrations at conceptual level;
  • You are accurate and a great planner/organizer;
  • You have excellent communication skills.

why we love to work for Bugaboo?

  • international environment
  • healthy lunch & snacks 
  • a responsible business
  • fun & informal culture
  • personal responsibility & freedom
  • pension scheme
  • social activities (drinks, sports, etc.)  
  • weekly bootcamp