service coordinator

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service coordinator

In this role you will advice our customers, coordinate service activities and assist in maintenance and reporting of service data to satisfy retailers and consumers. Join us on our journey and help us on our mission to get people moving more freely through life!

FULL-TIME · AMSTERDAM, THE NETHERLANDS

Bugaboo is always looking for multilingual Customer Service Representatives to join our HQ in Amsterdam. Are you have a passion for customer service and do you speak at least 3 languages? Then we are looking for you! 

As Service Coordinator you will answer questions from consumers and retailers. You will be the first point of contact for our international customers, so we are looking for enthusiastic, service-minded people, who speak their (European) languages to join our international team. We are looking for candidates who speak English and speak at least two of the following languages: Dutch, French, German, Italian,  Spanish or Swedish.

your challenge:

  • You will be responsible for all incoming and outgoing email and calls for all warranty related concerns and other relevant questions about our products.
  • You will provide correct solutions to customers (know how to troubleshoot) and identify replacement components.
  • You will register and report relevant information (customer data, product issue, etc.).
  • You will maintain customer relations.
  • You will communicate with other relevant departments (customer care, sales, R&D).

about you:

  • You have 1 to 2 years experience in customer service;
  • You have experience in customer service by phone;
  • You have work experience in a customer oriented environment;
  • You have excellent problem solving skills;
  • You are fluent in English (verbal & written) and speak at least two of the following languages: Dutch, French, German, Italian, Spanish or Swedish.

why we love to work for Bugaboo?

  • international environment
  • healthy lunch & snacks 
  • a responsible business
  • fun & informal culture
  • personal responsibility & freedom
  • pension scheme
  • social activities (drinks, sports, etc.)  
  • weekly bootcamp