service coordinator

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service coordinator

In this role you will provide advice or service to customers, coordinate service activities and assists in maintenance and reporting of service data with the objective to satisfy our retailers and consumers.

FULL-TIME · AMSTERDAM, THE NETHERLANDS

Is customer service your passion and do you speak at least 2 of the following languages: French, Spanish, Italian or English? Then we are looking for you! We are looking for multilingual service coordinators to join our service team at our headquarters in Amsterdam.

your challenge:

  • You will be responsible for all incoming and outgoing email and telecommunications for all warranty related concerns and other relevant questions;
  • You will provide correct solutions to customers (know how to troubleshoot) and identify replacement components;
  • You will register and report relevant information (customer data, product issue, etc.);
  • You will maintain customer relations;
  • You will communicate with other relevant departments (customer care, sales, R&D).

about you:

  • You have 1 to 2 years experience in customer service;
  • You have excellent customer service communications;
  • You have experience in customer oriented environment;
  • You are fluent in at least 2 of the following languages French, Spanish, Italian or English.

why we love to work for Bugaboo?

  • international environment
  • healthy lunch & snacks 
  • a responsible business
  • fun & informal culture
  • personal responsibility & freedom
  • pension scheme
  • social activities (drinks, sports, etc.)  
  • weekly bootcamp